Refund, Cancellation & Exchange Policy
This policy applies across all Ada Designer Boutique platforms: mobile apps, websites, social channels, and offline stitching fulfilment centres.
1. Return Policy
Ada Designer Boutique does not offer returns on:
Custom-stitched garments
Tailoring services (consultation, design, stitching)
Discounted or promotional orders
Marketplace items (unless explicitly stated by the vendor)
Each garment is crafted to individual measurements and design preferences. Hence, returns are not applicable.
2. Exchange Policy (Marketplace Products Only)
Exchange is applicable only for physical products sold via Ada Designer Boutique Marketplace (e.g., sarees, fabrics, accessories). Exchange is not applicable to services.
Raise requests within 7 days of delivery
Pickup within 3–5 working days after approval
Replacement delivery within 7–10 working days
Exchange valid only for:
Damaged products
Wrong item received
If vendor explicitly supports exchange
3. Refund Policy
a) Tailoring Services (Stitched Orders):
Refunds are not applicable after confirmation.
If Ada Designer Boutique is at fault (e.g., stitching error, quality issue), after grievance review:
A gift voucher may be issued
Value: Up to ₹2,500 or stitching charges (whichever is lower)
Timeline: 7–10 working days from management approval
Lost Garments Clause: If Ada Designer Boutique loses customer’s fabric/garment, 100% refund of total order value will be processed within 7–10 working days.
b) Marketplace Products (Without Stitching Service):
Refund eligibility depends on vendor’s policy.
If approved, refund will be credited to original payment method within 7–10 working days.
c) Marketplace Products (With Stitching Service):
Refunds processed only after garment is received and clears internal QC.
Allow up to 7 days for QC.
Fabric/stitching charges may be deducted depending on order stage.
4. Cancellation Policy
Cancellations allowed only if:
Fabric has not been cut, washed, or stitched
Design finalization has not happened
Order is not yet assigned to a fulfilment centre
Cancellation Charges:
₹300 or 5% of order value (whichever higher) will be deducted.
Balance will be credited within 7–10 working days.
Orders already in production or execution are not eligible for cancellation.
5. Alteration Policy
Free alterations within 7 days of delivery (if cloth permits).
Only fit changes are covered, style modifications excluded.
Logistics charges apply for outstation or post-7-day alteration requests
6. Marketplace Product Responsibility
• Ada Designer Boutique collects payments and holds vendor payouts until order completion.
• Acts as first point of contact for customer issues.
• Processes refund/exchange if vendor approves and adjusts payout accordingly.
• Cannot override vendor decisions unless:
Item is damaged
Wrong item delivered
Product misrepresented
7. Gift Cards
• Gift cards are not currently offered.
• Reintroduction soon.
• Gift vouchers issued (for refunds) will be valid for 6 months and redeemable only against tailoring/stitching services
8. Coming Soon
Fabrics
Accessories
